Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the TripBambika website at tripbambika.com and any bookings, tours, accommodation stays or experiences you purchase from us. By using our website or making a booking you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Who We Are

TripBambika (formerly Ziarazetu Tours) is a tourism business operating from Mombasa, Kenya. We organise and host locally guided experiences including day tours, marine safaris, hikes, island escapes, accommodation stays and team-building events across the Kenyan Coast and surrounding regions.

Contact: book@tripbambika.com · +254 791 364 527 · Mombasa, Kenya.

2. Acceptance of Terms

By accessing our website, creating an account, or making a booking — whether online, by email or via WhatsApp — you confirm that:

• You are at least 18 years of age or acting with the consent of a parent or legal guardian.
• You have the legal capacity to enter into a binding contract under Kenyan law.
• All information you provide is accurate and complete.

3. Booking & Confirmation Process

A booking request is made when you complete the reservation form on our website or contact us via WhatsApp. A booking is not confirmed until you receive a written confirmation (by email or WhatsApp) from TripBambika.

Confirmed bookings are subject to availability. We reserve the right to decline any booking at our discretion, in which case any payment received will be refunded in full within 7 business days.

It is your responsibility to ensure that all details in your booking confirmation — including dates, experience type, number of guests and pricing — are correct. Please notify us immediately if you identify any errors.

4. Pricing & Payment

All prices displayed on this website are in Kenyan Shillings (KES) unless otherwise stated and are per person unless stated as a group or villa rate. Prices include applicable activities and services as described on the relevant listing page. Prices do not include personal travel insurance, alcoholic beverages, optional add-ons or items expressly listed as “not included”.

Prices are subject to change due to season, group size, park fees, fuel surcharges or other factors. The price stated in your booking confirmation is your binding quote.

Payment methods accepted:

• M-Pesa (mobile money) — Paybill or send money instructions provided at checkout.
• Visa / Mastercard debit or credit card (processed securely online).
• Bank transfer (for group bookings above KES 50,000 — instructions on request).

Our online booking model operates on a “pay on arrival” guarantee — you pay KES 0 at the time of online reservation. Full payment is settled directly with TripBambika before or on the day of your experience unless a deposit is expressly stated in your confirmation. For multi-day stays and group bookings a deposit may be required to secure the booking.

5. Cancellation & Refund Policy

We understand plans change. Our cancellation policy is as follows:

Medical emergencies: If a guest is unable to attend due to a verified medical emergency, a full credit valid for 12 months will be issued on presentation of a medical certificate or hospital discharge summary. We do not issue cash refunds in these circumstances.

Force majeure cancellations by TripBambika: If we cancel an experience due to circumstances beyond our control (extreme weather, government advisories, natural disasters, public health emergencies), you will receive a full refund or a date change at no cost. We are not liable for any additional costs you may incur (transport, flights, accommodation) arising from such cancellations.

To cancel a booking, contact us at book@tripbambika.com or WhatsApp +254 791 364 527 with your booking reference number.

Refunds (where applicable) are processed within 7–14 business days to the original payment method.

6. Guest Responsibilities

As a guest of TripBambika you agree to:

• Arrive at the meeting point at the time stated in your booking confirmation. We operate on time to respect all guests.
• Follow all instructions given by your TripBambika guide or host for safety and operational reasons.
• Behave respectfully towards guides, fellow guests, local communities, wildlife and the natural environment.
• Disclose any medical conditions, disabilities or dietary requirements that may affect your participation or safety before or at the time of booking.
• Ensure you and your group members are physically fit for the activity booked. Some experiences involve outdoor terrain, swimming, or extended walking.
• Not be under the influence of alcohol or controlled substances at the time of an activity.
• Carry valid ID as required by Kenyan national parks or marine reserve regulations.

TripBambika reserves the right to refuse participation to any guest who does not comply with these responsibilities, without refund if the experience has commenced.

7. Health, Safety & Risk

Outdoor and adventure experiences carry inherent risks. By booking with us you acknowledge and voluntarily accept those risks. TripBambika takes all reasonable precautions to ensure your safety and complies with applicable Kenyan health and safety guidelines.

You are responsible for obtaining adequate personal travel insurance that covers medical expenses, evacuation, trip cancellation and loss of personal belongings. TripBambika is not liable for costs that would otherwise be covered by travel insurance.

8. Children & Minors

Guests under the age of 18 must be accompanied by a parent or legal guardian at all times. The adult accompanying the minor accepts full responsibility for the minor's participation and safety throughout the experience. Some experiences (e.g. scuba diving, night hikes) have minimum age requirements stated on the listing page.

In accordance with the Children Act 2022 (Kenya), we will not knowingly collect personal data from children under 16 without verified parental consent.

9. Intellectual Property

All content on this website — including text, photographs, videos, logos and branding — is owned by or licensed to TripBambika. You may not reproduce, distribute, sell or use any of this content for commercial purposes without our prior written consent.

If you share photos or videos taken during a TripBambika experience on social media, we appreciate a tag or mention. If you tag us, you grant TripBambika a non-exclusive, royalty-free licence to reshare your content on our channels.

10. Limitation of Liability

To the maximum extent permitted by the Law of Contract Act (Cap. 23) and other applicable Kenyan law, TripBambika's total liability to you for any claim arising out of or in connection with a booking shall not exceed the amount paid by you for that specific booking.

TripBambika is not liable for:

• Loss or theft of personal belongings during an experience.
• Injury or illness arising from non-compliance with guide instructions.
• Indirect or consequential losses (missed flights, hotel costs, etc.).
• Delays or alterations caused by weather, road conditions, park authority decisions or other circumstances outside our reasonable control.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, or for any other liability that cannot be excluded by law.

11. Force Majeure

TripBambika shall not be liable for failure or delay in performing its obligations where such failure or delay results from events outside our reasonable control, including but not limited to: acts of God, natural disasters, epidemics or pandemics, government restrictions, curfews, strikes, terrorism, or war. In such circumstances we will notify you as soon as possible and offer a reschedule or full credit.

12. Privacy

Your personal data is collected and processed in accordance with the Kenya Data Protection Act 2019. Please read our Privacy Policy to understand how we collect, use and protect your information, and your rights as a data subject.

13. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of Kenya. Any dispute arising out of or in connection with these Terms shall first be addressed through good-faith negotiation. If a resolution cannot be reached within 30 days, the dispute shall be submitted to the exclusive jurisdiction of the courts of Mombasa, Kenya.

Consumers may also raise complaints with the Competition Authority of Kenya (CAK) under the Consumer Protection Act 2012 or seek alternative dispute resolution through the Kenya Consumer Protection Advisory Committee.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or applicable law. The date of the most recent revision is shown at the top of this page. Continued use of our services after any changes constitutes your acceptance of the revised Terms. For material changes, we will notify registered users by email.

15. Contact Us

For questions about these Terms, please contact us:

• Email: book@tripbambika.com
• Phone / WhatsApp: +254 791 364 527
• Location: Mombasa, Kenya